Frequently Asked Questions

FAQ — Kartostore

🛍️ Orders & Payments

Q1: How can I place an order?
A: Browse the products, click “Add to Cart,” and then “Checkout.” Follow the steps to complete your purchase securely.

Q2: What payment methods do you accept?
A: We accept major debit/credit cards, Cash on Delivery (COD), and online payment through Fatoorah (for Qatar customers).

Q3: Can I cancel or change my order after placing it?
A: We sell digital products only, so when you place an order the order will be deliver instantly so there are no chances to cancel order or refund.

🚚 Shipping & Delivery

Q4: Do you offer delivery in Qatar?
A: Yes, we deliver all over Qatar within 1–3 business days.

Q5: Do you offer international shipping?
A: We sell digital products only like gaming gift cards and all kind of cards, so when you place an order the order will be deliver instantly via email. so international order and shipping available.

Q6: How can I track my order?
A: You can track your order via our website bottom menu. where you can put your order link and find your order status.

🔄 Returns & Refunds

Q7: What is your return policy?
A: We sell digital products only, so when you place an order the order will be deliver instantly so there are no chances to cancel order or return & refund.

💬 Customer Support

Q8: How can I contact Kartostore?
A: You can reach us by email at wasel.qa@gmail.com or via WhatsApp at +974 5030 1166

Q9: What are your working hours?
A: We are always aware about our respectfully customers. 24/7 Customer support via email or Live Chat and Only Business Hours for Call Support.

🛒 Product Information

Q10: Are your products original?
A: Yes, all our products are 100% genuine and sourced from trusted suppliers.